Sales & returns policy
Before making a purchase please carefully consider all the information we have provided about our products including the contents of our FAQs. If you have any questions prior to purchase please contact firstname.lastname@example.org.
Our returns policy lasts 14 days. You have 14 days to notify us of your intention to return a product, you then have 14 days from your initial contact to dispatch your return. If 14 days have passed since the date of delivery without notification of intent to return the option to apply for a refund or exchange is voided.
Please email email@example.com to identify yourself, the item in question & the reason for return.
DO NOT return items without prior notification as this can void eligibility for any refund or exchange you may be entitled to. Unannounced/Unauthorised returns will be subject to a restocking fee totalling 50% of the original sale price. This charge is intentionally high to encourage good proactive customer communication before, during & after ordering from us. We will always try to resolve any issues positively & swiftly. Returns which are announced & authorised are not subject to any fee.
DO return the item unused and in the same condition that you received it accompanied with original packaging and a note including the order number, the name the order was placed under & the reason for return.
You warrant to us and guarantee that before you use, or return, anything purchased from us, you will:
- Check to see that the goods delivered match those which you ordered.
- Ensure that you understand all the product information.
Contact us if you are unsure about anything before placing an order or returning an order.
We reserve the right not to issue refunds for items where the reason for return has correlating information included in the product description/s; in these cases we will offer an exchange or store credit.
Non-returnable items: Gift cards/store credit, underwear, used or soiled products (please contact firstname.lastname@example.org if you believe an underwear item has a manufacturing fault).
Made to order (MTO):
We are a small independent company & our customers are our only investors. Each made-to-order item costs us money to produce so please make your choices wisely with reference to all the information we provide & please do get in touch if you have any queries or concerns before placing your order. Many companies larger than ours will deny refunds or exchanges for products they manufacture-on-demand whereas we will strive to make sure you receive an item that matches your expectation. If there is any fault or problem with your order please contact us as soon as possible & we will do our best to turn negatives into positives.
We reserve the right to deny exchanges or refunds of made-to-order purchases for any reason other than defect or damage. We reserve the right to deny exchanges or refunds based on your chosen size/colour at the point of sale. MTO products are put into production at your request & we provide accurate size charts and product/design images for your guidance; please refer to them or contact us if you have any queries prior to placing an order.
MTO order cancellation & exchanges
MTO orders are submitted & approved for production at the end of each day. Please double check your order before payment to ensure it is correct. MTO products are usually processed over a period of 3 business days from submission (the current global health crisis has increased this time to 5 business days). Any request to cancel an MTO order cannot be granted after it has been submitted to the production team. If you want to cancel your order before it has been dispatched we can only refund the difference between the cost of production and total order price; the original shipping cost is excluded. MTO products are usually shipped on the same day that production is completed and orders cannot be cancelled once shipped.
Size exchanges use up many different types of resources and have a negative impact on our business & the environment. Please contact us as soon as possible if you believe your size choice was incorrect but we cannot guarantee that your order hasn't already been put into production. Please consider your MTO orders carefully. The fulfilment time of your MTO order may be affected by any amendments implemented after their submission & approval.
MTO product listings feature "mock up" images of the finished product; these are for promotional use only and slight variations may occur with the physical product. The designs & colours used for the mock up images are the exact same design files that are used for printing. These images use a garment model which may be slightly different than the garment model used for the final product. Please remember these images are of a garment laid flat and as such there is a difference in appearance when the garment is being worn. We happily welcome any of your images wearing our MTO products for use in promotion with your consent.
While products on corvidculture.com are presented with the greatest accuracy technically possible, representation on corvidculture.com through any means (including, as the case may be, graphic material, images, colours, sounds) is for reference only and implies no warranty as to the characteristics of the purchased product.
If you have any questions regarding MTO please email email@example.com.
Sizing & related exchanges:
We would prefer not to have to process size exchanges & we provide size charts for the majority of our products; if you have any concerns regarding sizing or measurements please email firstname.lastname@example.org & we will be happy to help. All garment manufacturers have a "tolerance" for each of the individual measurements and parts that go into producing an item of clothing. This means there may be slight measurement differences between garments and slight differences from our provided measurement size charts; these range from 1cm to 2.5cm depending on the manufacturer. All the measurements we provide come directly from the manufacturer and as such Corvid Culture cannot take responsibility for the slight differences that may occur as part of expected tolerances. Please be aware of possible tolerances when choosing your size and if you have any doubt please contact email@example.com.
We only replace items "like for like" if they are defective or damaged (does not apply to any items already sold as "defect").
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the returns process MUST be carried out by the original paying customer.
To return any products please address the package to:
Corvid Culture/Gareth Cook, 51 Lorne Street, Flat 3, Edinburgh, EH6 8QJ.
Return shipping costs are the responsibility of the customer & are non-refundable. If you receive a refund the original shipping cost will be included.
Depending on where you live the time it may take for your exchanged product to reach you can vary.
If you are shipping an item over £50 you should consider using a tracked shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. Lost returned items remain the responsibility of the customer.
Once your return is received and inspected we will send you an email to notify you that we have received the item and to notify you of the approval or rejection of your refund.
If the refund is approved then your refund will be initiated to credit the purchase price & original shipping cost to your original method of payment; the processing time for this to appear in your account will vary depending on you funding source.
Late or missing refunds:
If you think you haven’t received a refund that has been initiated please first check your bank account again & contact your credit/debit card company/funding source; it may take some time before your refund is officially posted & your account updated accordingly
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you have any questions about the above please email email@example.com.
Corvid Culture retain the right to update and amend these terms & conditions at any time. We will never change terms & conditions in order to negatively impact a customer during an ongoing period of resolution.